Refund Policy

1. Before your payment is verified

Payment is by Georgian bank (IBAN) transfer, and we verify each transfer manually, usually within 24 hours. If you change your mind before we’ve verified your transfer, tell us and we will not start any work, no refund needed because no payment has been confirmed.

2. After payment, before work starts on a service

Once your transfer is verified, we begin drafting documents for your bundle or individual service. If you cancel a specific service before our AI has started drafting it, that service is fully refundable.

3. Once a service has been delivered

Our AI drafts your documents within minutes of a service starting, and a human reviews them shortly after. Once we’ve delivered a reviewed document, checklist, or completed submission for a service, that service is non-refundable: the work has been done and handed to you.

4. Bundles with unused services

If you’ve used some services in a bundle but not others, email us and we’ll refund the unused portion at that service’s individual price on our individual services list.

5. Government fees

Some services involve fees paid directly to a Georgian government authority on your behalf. Once we’ve paid a government fee, it is non-refundable by us; we don’t control government decisions or their own refund rules.

6. How to request a refund

Email us at support@startabroad.ge with your order details and the reason. We respond within 2 business days and, where a refund is due, return it to the account you paid from within 10 business days.

This policy is part of our Terms of Service §4.